Resolved - The issue has been resolved. Card management requests have been processing normally since about 13:30 UTC. Card transactions and authorizations were not affected.
(13:36 UTC — Nov 2)Monitoring - A fix has been applied, and card management requests have been processing normally since about 13:30 UTC. We are monitoring to confirm that service is stable. Card transactions and authorizations were not affected.
(13:20 UTC — Nov 2)Identified - Since 12:50 UTC, some card management requests, including card details, PINs, card updates and card creation, are intermittently failing or timing out. We have identified the cause and are working on mitigation. Card transactions and authorizations are not affected.