{
  "is": "issue",
  "title": "Degraded API performance for customer creation",
  "body": "\n  \u003cspan class=\"faded\"\u003e(08:30 UTC — Oct 26)\u003c/span\u003e\n\n\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003eResolved\u003c/strong\u003e\u003c/em\u003e - On October 26, 2026, from 07:04 to 08:14 UTC (about 70 minutes), user creation requests that include a wallet address failed with errors. This was caused by an outage at a third-party risk screening provider. User creation requests without a wallet address and all other API requests were not affected. The issue is resolved and all services are working normally.\u003c/p\u003e\n\n  \u003cspan class=\"faded\"\u003e(08:23 UTC — Oct 26)\u003c/span\u003e\n\n\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003eMonitoring\u003c/strong\u003e\u003c/em\u003e - The issue appears to be resolved. Since 08:14 UTC, user creation requests that include a wallet address are succeeding again, and the third-party risk screening provider\u0026rsquo;s service has recovered. We are monitoring to confirm that service is stable and will share another update within 30 minutes.\u003c/p\u003e\n\n  \u003cspan class=\"faded\"\u003e(08:01 UTC — Oct 26)\u003c/span\u003e\n\n\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003eIdentified\u003c/strong\u003e\u003c/em\u003e - User creation requests that include a wallet address are failing; other API requests are succeeding normally. The issue is with a third-party risk screening provider, which has acknowledged it and is investigating on their side.\u003c/p\u003e\n\n  \u003cspan class=\"faded\"\u003e(07:39 UTC — Oct 26)\u003c/span\u003e\n\n\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003eInvestigating\u003c/strong\u003e\u003c/em\u003e - We are investigating degraded API performance affecting customer creation for all partners, caused by an outage at a downstream provider. Our team is working on mitigation and we will share another update within 30 minutes.\u003c/p\u003e\n",
  "createdAt": "2026-10-26 07:04:00 +0000 UTC",
  "lastMod": "2026-11-06 07:40:17 -0500 -0500",
  "permalink": "https://status.rain.xyz/issues/2026-10-26-api-degradation-customer-creation/",
  "severity": "disrupted",
  "resolved": true,
  "informational": false,
  "resolvedAt": "2026-10-26 08:14:00",
  "affected": ["Core API", "Onboarding"],
  "filename": "2026-10-26-api-degradation-customer-creation.md"
}