Resolved - On October 26, 2026, from 07:04 to 08:14 UTC (about 70 minutes), user creation requests that include a wallet address failed with errors. This was caused by an outage at a third-party risk screening provider. User creation requests without a wallet address and all other API requests were not affected. The issue is resolved and all services are working normally.
(08:23 UTC — Oct 26)Monitoring - The issue appears to be resolved. Since 08:14 UTC, user creation requests that include a wallet address are succeeding again, and the third-party risk screening provider’s service has recovered. We are monitoring to confirm that service is stable and will share another update within 30 minutes.
(08:01 UTC — Oct 26)Identified - User creation requests that include a wallet address are failing; other API requests are succeeding normally. The issue is with a third-party risk screening provider, which has acknowledged it and is investigating on their side.
(07:39 UTC — Oct 26)Investigating - We are investigating degraded API performance affecting customer creation for all partners, caused by an outage at a downstream provider. Our team is working on mitigation and we will share another update within 30 minutes.