{
  "is": "issue",
  "title": "Delayed physical card personalization and shipping",
  "body": "\n  \u003cspan class=\"faded\"\u003e(00:00 UTC — Oct 8)\u003c/span\u003e\n\n\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003eResolved\u003c/strong\u003e\u003c/em\u003e - Due to an issue our upstream processing partner had with shipping and personalization, physical cards created between September 29, 2026 and October 8, 2026 experienced a delay in personalization and shipping.\u003c/p\u003e\n\u003cp\u003ePhysical cards created during this period are now being processed and will ship once our personalization bureau has processed them. The bureau is aiming to process and ship the backlogged records no later than Monday, October 12, 2026.\u003c/p\u003e\n\u003cp\u003eVirtual cards are not affected, and physical cards created after October 8, 2026 are not affected by this incident. No changes are needed on your part.\u003c/p\u003e\n",
  "createdAt": "2026-09-29 00:00:00 +0000 UTC",
  "lastMod": "2026-11-06 07:40:17 -0500 -0500",
  "permalink": "https://status.rain.xyz/issues/2026-09-29-physical-card-shipping-delay/",
  "severity": "disrupted",
  "resolved": true,
  "informational": false,
  "resolvedAt": "2026-10-08T00:00:00Z",
  "affected": ["Card Issuing"],
  "filename": "2026-09-29-physical-card-shipping-delay.md"
}