Resolved - Due to an issue our upstream processing partner had with shipping and personalization, physical cards created between September 29, 2026 and October 8, 2026 experienced a delay in personalization and shipping.
Physical cards created during this period are now being processed and will ship once our personalization bureau has processed them. The bureau is aiming to process and ship the backlogged records no later than Monday, October 12, 2026.
Virtual cards are not affected, and physical cards created after October 8, 2026 are not affected by this incident. No changes are needed on your part.