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Card authorization disruption

July 9, 2026 at 11:30 AM UTC

Authorizations

Resolved after 2h 30m July 9, 2026 at 2:00 PM UTC

(15:31 UTC — Jul 9)

Resolved - Earlier today we experienced two brief periods of elevated card authorization declines, from about 11:30 to 11:35 UTC and from 13:45 to 14:00 UTC. This was caused by a timeout issue with one of our processing partners, and during the second window our database was also degraded, causing additional disruption. Systems are currently operating normally. Our engineering team is continuing to investigate the underlying cause.

Last updated: October 16, 2026 at 11:28 PM UTC