[Resolved] Errors Creating Users and Payment Routes

Wed, 04 Nov 2026 15:03:00 +0000

Resolved - All collateral contracts delayed during this incident have been issued. Creating users, payment routes and collateral contracts is working normally. No action is required on your part. (20:26 UTC — Nov 5)

Update - Collateral contracts for newly approved users are being issued again. Contracts delayed earlier in this incident will be issued shortly. No action is required on your part. Creating users and payment routes continues to work. Card transactions and authorizations are not affected. (23:08 UTC — Nov 4)

Monitoring - Since about 16:55 UTC, creating users and payment routes is working again. Collateral contracts for users created during this incident are delayed and will be issued once our upstream compliance partner recovers. No action is required on your part. Card transactions and authorizations are not affected. We will post another update when the issue is resolved. (16:55 UTC — Nov 4)

Investigating - Since 15:03 UTC, requests to create users with a wallet address and requests to create payment routes are failing with 500 errors because an upstream compliance partner is unavailable. Creating users without a wallet address still works. Card transactions and authorizations are not affected. (15:03 UTC — Nov 4)

Collateral & Withdrawals on Rain Platform Status

[Resolved] Errors Creating Users and Payment Routes